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Privacy Policy

Who we are

At Vertical Merchant Services we offer specialty merchant services in our chosen verticals


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.


Ready to switch, stay, and earn? Follow these steps to get the deal:

1. To be eligible for this offer, you need to be a new customer

2. If you’d like to bring a statement from your current provider we’ll happily give you a free assessment.

3. Order your terminal (free shipping) or subscribe to our virtual terminal or online payment gateway and pay $0 for your first 3 months*

4. Start accepting payments

5. Stay with us for 12 months to get up to $500 in Amazon gift cards!*

*General Eligibility Criteria and Terms

The promotional offer described below (“Offer”) is available from May 15, 2024 to June 30, 2024 (the “Offer Period”) and is available only to merchants located in Canada who meet each of the following criteria (the “Eligibility Criteria”):

1. The merchant is not an existing merchant, and must enter into a merchant agreement for credit and debit card processing (“Merchant Agreement”) during the Offer Period.

2. The merchant successfully signs up for a Desk5000, Move5000, Newland N910, Virtual Terminal, or eCommerce, while supplies last.

3. The following must not apply to the merchant: (i) the merchant currently participates in a merchant program for franchisees, trade associations, member associations or other buying groups; and (ii) the merchant has processed an aggregate Visa® and Mastercard® transaction volume of $2,500,000 CAD or greater in the three (3) months preceding acceptance of the Offer.

4. The merchant must remain a customer for 12 months from the approval date of their Merchant Agreement (“Merchant Agreement”) and process a minimum of $280,000 credit card volume within the first 12 months to be eligible in accordance with the table below. Gift Card Amount shall be determined at the end of the initial 12 month period after onboarding once the Annual Credit Card Volume is determined, and Gift Card Amount shall be issued to merchants within 90 days of this anniversary date.

Offer Details and Limitations:

Merchants that fulfill the Eligibility Criteria will receive the following, as determined by Vertical Merchant Services acting in its sole discretion:

1. Will waive rental fee for the first 3 months on the eligible device at the start of the term upon entering into a Merchant Agreement for credit and debit card processing with Paystone. 

2. Will issue a one-time Amazon Gift Card of up to CAD $500 to the merchant based on the merchant’s Visa and Mastercard credit card transaction volume (purchase transactions only) during the first 12 months of entering into a Merchant Agreement. The Gift Card amount is calculated at the sole discretion of Vertical Merchant Services in consideration of the merchant’s total processing volume.

Pursuant to the terms of this offer, the Amazon Gift Card shall be a value of up to CAD $500 that will be mailed directly to the merchant. This Gift Card shall not constitute a cash refund or a cash disbursement. The Gift Card must be accepted as awarded and cannot be received in another other format, substituted, transferred, or exchanged for cash or other value.

If a merchant declines the Offer option that is made, there shall have no obligation to offer an alternative option.

Offer is limited to one (1) device per merchant that fulfills the Eligibility Criteria. This limit applies regardless of whether the merchant is party to more than one Merchant Agreement.

Vertical Merchant Services is under no obligation to approve a merchant for any services and reserves the right to determine a qualified merchant in accordance with its credit adjudication and other policies and procedures. Following satisfactory internal approval, merchants will be required to agree to, and agree to be bound by, the terms and conditions under the Merchant Agreement. The Offer is subject to change, withdrawal or cancellation at any time and is not valid or combinable with any other offer for payment processing services. The merchant remains responsible for all other fees and payments in accordance with their Merchant Agreement, including applicable restocking fees.

All applicable fees and charges in the Merchant Agreement apply throughout the Offer Period and thereafter.

Limitation of Liability

Vertical Merchant Services, its officers, directors, employees, shareholders, promotion agencies, agents, successors, assigns and service providers will not be liable for any direct, indirect, incidental, special, or consequential damages arising out of the Offer, even if advised of the possibility of such damages. By participating in the Offer, the merchant waives any and all rights to bring any claim or action related to such matters in any forum. The merchant agrees that any and all disputes, claims and causes of action arising out of or connected with the Offer, shall be resolved individually, without resort to any form of class action.

By participating in the Offer, the merchant agrees to release and hold harmless Vertical Merchant Services and each of its parents, subsidiary, affiliate and related companies, and its and their respective officers, directors, employees and agents, from and against any losses, damages, rights, claim or cause of action of any kind arising or resulting, in whole or in part, directly or indirectly, out of participation in the Offer or from acceptance, possession, use or misuse of any item given in connection with the Offer.